Obsah

Contents

Strana

Page

Předmluva.............................................................................................................................................................................................. 8

Úvod...................................................................................................................................................................................................... 10

1......... Předmět normy....................................................................................................................................................................... 11

2......... Citované dokumenty............................................................................................................................................................. 11

3......... Termíny a definice................................................................................................................................................................. 11

4......... Koncepce managementu projektu..................................................................................................................................... 15

4.1...... Přehled..................................................................................................................................................................................... 15

4.1.1... Obecně..................................................................................................................................................................................... 15

4.1.2... Projekty.................................................................................................................................................................................... 17

4.1.3... Management projektu........................................................................................................................................................... 17

4.2...... Kontext..................................................................................................................................................................................... 17

4.2.1... Vliv kontextu projektu............................................................................................................................................................ 17

4.2.2... Strategie organizace a projekty........................................................................................................................................... 18

4.2.3... Hledisko zákazníka a dodavatele....................................................................................................................................... 19

4.2.4... Omezení projektu................................................................................................................................................................... 20

4.2.5... Projekty jako samostatné, jako součást
programu nebo jako součást portfolia............................................................................................................................... 20

4.3...... Vedení projektů...................................................................................................................................................................... 21

4.3.1... Rámec vedení......................................................................................................................................................................... 21

4.3.2... Projektový záměr................................................................................................................................................................... 21

4.4...... Životní cyklus projektu........................................................................................................................................................... 22

4.5...... Projektová organizace a role............................................................................................................................................... 24

4.5.1... Projektová organizace.......................................................................................................................................................... 24

4.5.2... Sponzorující organizace....................................................................................................................................................... 26

4.5.3... Projektová komise................................................................................................................................................................. 26

4.5.4... Sponzor projektu.................................................................................................................................................................... 27

4.5.5... Prokazování projektu............................................................................................................................................................. 28

4.5.6... Manažer projektu................................................................................................................................................................... 28

4.5.7... Projektová kancelář............................................................................................................................................................... 28

4.5.8... Vedoucí souboru prací.......................................................................................................................................................... 29

4.5.9... Členové projektového týmu................................................................................................................................................. 29

4.5.10 Zainteresované strany projektu........................................................................................................................................... 30

4.5.11 Další role.................................................................................................................................................................................. 31

4.6...... Kompetence pracovníků v projektu.................................................................................................................................... 31

Strana

5......... Předpoklady pro formalizaci managementu projektu.................................................................................................... 31

5.1...... Přehled..................................................................................................................................................................................... 31

5.2...... Úvahy o implementování managementu projektu.......................................................................................................... 32

5.3...... Neustálé zlepšování prostředí managementu projektu................................................................................................. 32

5.4...... Sladění s procesy a systémy organizace.......................................................................................................................... 33

6......... Postupy integrovaného managementu projektu............................................................................................................. 34

6.1...... Přehled..................................................................................................................................................................................... 34

6.2...... Předprojektové činnosti........................................................................................................................................................ 36

6.3...... Dohled nad projektem.......................................................................................................................................................... 37

6.4...... Směrování projektu............................................................................................................................................................... 37

6.5...... Iniciování projektu.................................................................................................................................................................. 38

6.5.1... Přehled..................................................................................................................................................................................... 38

6.5.2... Mobilizace projektového týmu............................................................................................................................................. 38

6.5.3... Vedení projektu a přístup managementu.......................................................................................................................... 38

6.5.4... Počáteční zdůvodnění projektu........................................................................................................................................... 39

6.5.5... Počáteční plánování projektu.............................................................................................................................................. 39

6.6...... Kontrola a řízení projektu...................................................................................................................................................... 39

6.6.1... Přehled..................................................................................................................................................................................... 39

6.6.2... Postupné zdůvodňování....................................................................................................................................................... 40

6.6.3... Řízení průběhu a věcného plnění projektu....................................................................................................................... 40

6.6.4... Řízení zahájení a dokončení každé fáze
projektu.................................................................................................................................................................................... 41

6.6.5... Řízení zahájení, průběhu a dokončení každého souboru prací.................................................................................... 41

6.7...... Řízení realizace...................................................................................................................................................................... 42

6.8...... Dokončení nebo zastavení projektu................................................................................................................................... 43

6.9...... Poprojektové činnosti............................................................................................................................................................ 44

7......... Postupy managementu projektu......................................................................................................................................... 45

7.1...... Přehled..................................................................................................................................................................................... 45

7.2...... Plánování................................................................................................................................................................................. 46

7.2.1... Přehled..................................................................................................................................................................................... 46

7.2.2... Vypracování plánu................................................................................................................................................................. 46

7.2.3... Monitorování plánu................................................................................................................................................................ 47

7.3...... Management přínosů............................................................................................................................................................ 47

7.3.1... Přehled..................................................................................................................................................................................... 47

7.3.2... Identifikování a analyzování přínosů.................................................................................................................................. 48

7.3.3... Monitorování přínosů............................................................................................................................................................. 48

7.3.4... Udržování přínosů.................................................................................................................................................................. 49

7.4...... Management rozsahu........................................................................................................................................................... 49

7.4.1... Přehled..................................................................................................................................................................................... 49

7.4.2... Stanovení rozsahu................................................................................................................................................................. 49

Strana

7.4.3... Kontrola a řízení rozsahu...................................................................................................................................................... 49

7.4.4... Potvrzení realizace rozsahu................................................................................................................................................. 50

7.5...... Management zdrojů.............................................................................................................................................................. 50

7.5.1... Přehled..................................................................................................................................................................................... 50

7.5.2... Plánování projektové organizace....................................................................................................................................... 51

7.5.3... Vytvoření týmu........................................................................................................................................................................ 51

7.5.4... Rozvoj týmu............................................................................................................................................................................. 51

7.5.5... Řízení týmu.............................................................................................................................................................................. 52

7.5.6... Plánování, řízení a kontrola fyzických a materiálových zdrojů...................................................................................... 52

7.6...... Management harmonogramu............................................................................................................................................. 53

7.6.1... Přehled..................................................................................................................................................................................... 53

7.6.2... Odhadování dob trvání jednotlivých činností.................................................................................................................... 53

7.6.3... Vypracování harmonogramu............................................................................................................................................... 53

7.6.4... Kontrola a řízení harmonogramu........................................................................................................................................ 54

7.7...... Management nákladů........................................................................................................................................................... 55

7.7.1... Přehled..................................................................................................................................................................................... 55

7.7.2... Odhadování nákladů............................................................................................................................................................. 55

7.7.3... Vypracování rozpočtu............................................................................................................................................................ 55

7.7.4... Kontrola a řízení nákladů...................................................................................................................................................... 56

7.8...... Management rizik.................................................................................................................................................................. 56

7.8.1... Přehled..................................................................................................................................................................................... 56

7.8.2... Identifikování rizik.................................................................................................................................................................. 56

7.8.3... Posuzování rizik..................................................................................................................................................................... 57

7.8.4... Ošetření rizik........................................................................................................................................................................... 57

7.8.5... Kontrola a řízení rizik............................................................................................................................................................. 57

7.9...... Management sporných bodů............................................................................................................................................... 57

7.9.1... Přehled..................................................................................................................................................................................... 57

7.9.2... Identifikování sporných bodů............................................................................................................................................... 58

7.9.3... Řešení sporných bodů.......................................................................................................................................................... 58

7.10.... Řízení změn............................................................................................................................................................................ 59

7.10.1 Přehled..................................................................................................................................................................................... 59

7.10.2 Vytvoření rámce pro řízení změn........................................................................................................................................ 59

7.10.3 Identifikování a posuzování požadavků na změnu......................................................................................................... 59

7.10.4 Plánování implementace požadavků na změnu............................................................................................................. 59

7.10.5 Implementování a dokončování požadavků
na změnu................................................................................................................................................................................. 60

7.11.... Management kvality.............................................................................................................................................................. 60

7.11.1 Přehled..................................................................................................................................................................................... 60

7.11.2 Plánování kvality.................................................................................................................................................................... 61

7.11.3 Prokazování kvality................................................................................................................................................................ 61

7.11.4 Kontrola a řízení kvality......................................................................................................................................................... 62

7.12.... Zapojení zainteresovaných stran........................................................................................................................................ 62

Strana

7.12.1 Přehled..................................................................................................................................................................................... 62

7.12.2 Identifikování zainteresovaných stran................................................................................................................................ 62

7.12.3 Zapojování zainteresovaných stran.................................................................................................................................... 63

7.13.... Management komunikace................................................................................................................................................... 63

7.13.1 Přehled..................................................................................................................................................................................... 63

7.13.2 Plánování komunikace......................................................................................................................................................... 64

7.13.3 Poskytování informací........................................................................................................................................................... 64

7.13.4 Monitorování dopadu komunikace..................................................................................................................................... 64

7.14.... Řízení organizačních a společenských změn.................................................................................................................. 64

7.14.1 Přehled..................................................................................................................................................................................... 64

7.14.2 Identifikování potřeby týkající se změny............................................................................................................................ 65

7.14.3 Implementování organizačních a společenských změn................................................................................................ 66

7.15.... Předkládání zpráv.................................................................................................................................................................. 66

7.15.1 Přehled..................................................................................................................................................................................... 66

7.15.2 Plánování předkládání zpráv............................................................................................................................................... 66

7.15.3 Řízení předkládání zpráv...................................................................................................................................................... 66

7.15.4 Doručování zpráv................................................................................................................................................................... 67

7.16.... Management informací a dokumentace........................................................................................................................... 67

7.16.1 Přehled..................................................................................................................................................................................... 67

7.16.2 Identifikování, které informace mají být řízeny................................................................................................................. 67

7.16.3 Ukládání a vyhledávání informací
a dokumentace....................................................................................................................................................................... 67

7.17.... Obstarávání dodávek............................................................................................................................................................ 68

7.17.1 Přehled..................................................................................................................................................................................... 68

7.17.2 Plánování obstarávání dodávek.......................................................................................................................................... 68

7.17.3 Hodnocení a výběr dodavatelů........................................................................................................................................... 68

7.17.4 Administrace smluv............................................................................................................................................................... 69

7.17.5 Dokončování smluv............................................................................................................................................................... 69

7.18.... Získané poznatky................................................................................................................................................................... 69

7.18.1 Přehled..................................................................................................................................................................................... 69

7.18.2 Identifikování poznatků......................................................................................................................................................... 69

7.18.3 Šíření poznatků....................................................................................................................................................................... 70

Příloha A (informativní) Procesy managementu projektu založené na postupech............................................................... 71

Bibliografie........................................................................................................................................................................................... 79

Foreword................................................................................................................................................................................................... 8

Introduction............................................................................................................................................................................................. 10

1......... Scope.......................................................................................................................................................................................... 11

2......... Normative references.............................................................................................................................................................. 11

3......... Terms and definitions.............................................................................................................................................................. 11

4......... Project management concepts.............................................................................................................................................. 15

4.1...... Overview..................................................................................................................................................................................... 15

4.1.1... General....................................................................................................................................................................................... 15

4.1.2... Projects....................................................................................................................................................................................... 17

4.1.3... Project management............................................................................................................................................................... 17

4.2...... Context........................................................................................................................................................................................ 17

4.2.1... Impact of a project’s context................................................................................................................................................... 17

4.2.2... Organizational strategy and projects.................................................................................................................................... 18

4.2.3... Customer and supplier perspective...................................................................................................................................... 19

4.2.4... Project constraints.................................................................................................................................................................... 20

4.2.5... Projects as stand-alone, part of a programme
or part of a portfolio.................................................................................................................................................................. 20

4.3...... Project governance.................................................................................................................................................................. 21

4.3.1... Governance framework........................................................................................................................................................... 21

4.3.2... Business case........................................................................................................................................................................... 21

4.4...... Project life cycle........................................................................................................................................................................ 22

4.5...... Project organization and roles............................................................................................................................................... 24

4.5.1... Project organization................................................................................................................................................................. 24

4.5.2... Sponsoring organization......................................................................................................................................................... 26

4.5.3... Project board............................................................................................................................................................................. 26

4.5.4... Project sponsor......................................................................................................................................................................... 27

4.5.5... Project assurance..................................................................................................................................................................... 28

4.5.6... Project manager....................................................................................................................................................................... 28

4.5.7... Project office.............................................................................................................................................................................. 28

4.5.8... Work package leader............................................................................................................................................................... 29

4.5.9... Project team members............................................................................................................................................................ 29

4.5.10 Project stakeholders................................................................................................................................................................. 30

4.5.11 Other roles.................................................................................................................................................................................. 31

4.6...... Competencies of project personnel...................................................................................................................................... 31

Page

5......... Prerequisites for formalizing project
management............................................................................................................................................................................. 31

5.1...... Overview..................................................................................................................................................................................... 31

5.2...... Considerations for implementing project management................................................................................................... 32

5.3...... Continuous improvement of the project
management environment..................................................................................................................................................... 32

5.4...... Alignment with organizational processes
and systems............................................................................................................................................................................... 33

6......... Integrated project management practices........................................................................................................................... 34

6.1...... Overview..................................................................................................................................................................................... 34

6.2...... Pre-project activities................................................................................................................................................................. 36

6.3...... Overseeing a project................................................................................................................................................................ 37

6.4...... Directing a project..................................................................................................................................................................... 37

6.5...... Initiating a project...................................................................................................................................................................... 38

6.5.1... Overview..................................................................................................................................................................................... 38

6.5.2... Project team mobilization....................................................................................................................................................... 38

6.5.3... Project governance and management approach.............................................................................................................. 38

6.5.4... Initial project justification......................................................................................................................................................... 39

6.5.5... Initial project planning.............................................................................................................................................................. 39

6.6...... Controlling a project................................................................................................................................................................. 39

6.6.1... Overview..................................................................................................................................................................................... 39

6.6.2... Progressive justification.......................................................................................................................................................... 40

6.6.3... Managing project performance............................................................................................................................................. 40

6.6.4... Managing the start and close of each project phase......................................................................................................... 41

6.6.5... Managing the start, progress and close of each
work package............................................................................................................................................................................ 41

6.7...... Managing delivery.................................................................................................................................................................... 42

6.8...... Closing or terminating a project............................................................................................................................................. 43

6.9...... Post-project activities............................................................................................................................................................... 44

7......... Management practices for a project..................................................................................................................................... 45

7.1...... Overview..................................................................................................................................................................................... 45

7.2...... Planning..................................................................................................................................................................................... 46

7.2.1... Overview..................................................................................................................................................................................... 46

7.2.2... Developing the plan................................................................................................................................................................. 46

7.2.3... Monitoring the plan................................................................................................................................................................... 47

7.3...... Benefit management............................................................................................................................................................... 47

7.3.1... Overview..................................................................................................................................................................................... 47

7.3.2... Identifying and analysing benefits........................................................................................................................................ 48

7.3.3... Monitoring benefits................................................................................................................................................................... 48

7.3.4... Maintaining benefits................................................................................................................................................................. 49

7.4...... Scope management................................................................................................................................................................ 49

7.4.1... Overview..................................................................................................................................................................................... 49

7.4.2... Defining the scope................................................................................................................................................................... 49

Page

7.4.3... Controlling the scope............................................................................................................................................................... 49

7.4.4... Confirming scope delivery...................................................................................................................................................... 50

7.5...... Resources management......................................................................................................................................................... 50

7.5.1... Overview..................................................................................................................................................................................... 50

7.5.2... Planning the project organization.......................................................................................................................................... 51

7.5.3... Establishing the team.............................................................................................................................................................. 51

7.5.4... Developing the team................................................................................................................................................................ 51

7.5.5... Managing the team.................................................................................................................................................................. 52

7.5.6... Planning, managing and controlling physical
and material resources............................................................................................................................................................ 52

7.6...... Schedule management........................................................................................................................................................... 53

7.6.1... Overview..................................................................................................................................................................................... 53

7.6.2... Estimating activity durations................................................................................................................................................... 53

7.6.3... Developing the schedule........................................................................................................................................................ 53

7.6.4... Controlling the schedule......................................................................................................................................................... 54

7.7...... Cost management.................................................................................................................................................................... 55

7.7.1... Overview..................................................................................................................................................................................... 55

7.7.2... Estimating cost.......................................................................................................................................................................... 55

7.7.3... Developing the budget............................................................................................................................................................ 55

7.7.4... Controlling costs....................................................................................................................................................................... 56

7.8...... Risk management.................................................................................................................................................................... 56

7.8.1... Overview..................................................................................................................................................................................... 56

7.8.2... Identifying risk........................................................................................................................................................................... 56

7.8.3... Assessing risk............................................................................................................................................................................ 57

7.8.4... Treating risk............................................................................................................................................................................... 57

7.8.5... Controlling risk.......................................................................................................................................................................... 57

7.9...... Issues management................................................................................................................................................................ 57

7.9.1... Overview..................................................................................................................................................................................... 57

7.9.2... Identifying issues...................................................................................................................................................................... 58

7.9.3... Resolving issues....................................................................................................................................................................... 58

7.10.... Change control.......................................................................................................................................................................... 59

7.10.1 Overview..................................................................................................................................................................................... 59

7.10.2 Establishing a change control framework........................................................................................................................... 59

7.10.3 Identifying and assessing change requests........................................................................................................................ 59

7.10.4 Planning the implementation of change requests............................................................................................................. 59

7.10.5 Implementing and closing change requests....................................................................................................................... 60

7.11.... Quality management............................................................................................................................................................... 60

7.11.1 Overview..................................................................................................................................................................................... 60

7.11.2 Planning quality........................................................................................................................................................................ 61

7.11.3 Assuring quality......................................................................................................................................................................... 61

7.11.4 Controlling quality..................................................................................................................................................................... 62

7.12.... Stakeholder engagement....................................................................................................................................................... 62

Page

7.12.1 Overview..................................................................................................................................................................................... 62

7.12.2 Identifying stakeholders.......................................................................................................................................................... 62

7.12.3 Engaging stakeholders............................................................................................................................................................ 63

7.13.... Communication management............................................................................................................................................... 63

7.13.1 Overview..................................................................................................................................................................................... 63

7.13.2 Planning communication........................................................................................................................................................ 64

7.13.3 Distributing information........................................................................................................................................................... 64

7.13.4 Monitoring the impact of communications.......................................................................................................................... 64

7.14.... Managing organizational and societal change................................................................................................................... 64

7.14.1 Overview..................................................................................................................................................................................... 64

7.14.2 Identifying the need for change............................................................................................................................................. 65

7.14.3 Implementing the organizational and societal change..................................................................................................... 66

7.15.... Reporting.................................................................................................................................................................................... 66

7.15.1 Overview..................................................................................................................................................................................... 66

7.15.2 Planning reporting.................................................................................................................................................................... 66

7.15.3 Managing reporting.................................................................................................................................................................. 66

7.15.4 Delivering reports..................................................................................................................................................................... 67

7.16.... Information and documentation management................................................................................................................... 67

7.16.1 Overview..................................................................................................................................................................................... 67

7.16.2 Identifying which information should be
managed.................................................................................................................................................................................... 67

7.16.3 Storing and retrieving information
and documentation.................................................................................................................................................................. 67

7.17.... Procurement.............................................................................................................................................................................. 68

7.17.1 Overview..................................................................................................................................................................................... 68

7.17.2 Planning procurement............................................................................................................................................................. 68

7.17.3 Evaluating and selecting suppliers....................................................................................................................................... 68

7.17.4 Administering contracts........................................................................................................................................................... 69

7.17.5 Closing contracts...................................................................................................................................................................... 69

7.18.... Lessons learned....................................................................................................................................................................... 69

7.18.1 Overview..................................................................................................................................................................................... 69

7.18.2 Identifying lessons.................................................................................................................................................................... 69

7.18.3 Disseminating lessons............................................................................................................................................................ 70

Annex A (informative) Project management processes based on practices............................................................................ 71

Předmluva

Foreword

ISO (Mezinárodní organizace pro normalizaci) je celosvětová federace národních normalizačních orgánů (členů ISO). Mezinárodní normy obvykle vypracovávají technické komise ISO. Každý člen ISO, který se zajímá o předmět, pro který byla vytvořena technická komise, má právo být v této technické komisi zastoupen. Práce se zúčastňují také vládní i nevládní mezinárodní organizace, s nimiž ISO navázala pracovní styk. ISO úzce spolupracuje s Mezinárodní elektrotechnickou komisí (IEC) ve všech záležitostech normalizace v elektrotechnice.

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

Postupy použité při tvorbě tohoto dokumentu a postupy určené pro jeho další udržování jsou popsány ve směrnicích ISO/IEC, část 1. Zejména se má věnovat pozornost rozdílným schvalovacím kritériím potřebným pro různé druhy dokumentů ISO. Tento dokument byl vypracován v souladu s redakčními pravidly uvedenými ve Směrnicích ISO/IEC, Část 2 (viz www.iso.org/directives).

The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see
www.iso.org/directives).

Upozorňuje se na možnost, že některé prvky tohoto dokumentu mohou být předmětem patentových práv. ISO nelze činit odpovědnou za identifikaci jakéhokoliv nebo všech patentových práv. Podrobnosti o jakýchkoliv patentových právech identifikovaných během přípravy tohoto dokumentu budou uvedeny v úvodu a/nebo v seznamu patentových prohlášení obdržených ISO (viz www.iso.org/patents).

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).

Jakýkoliv obchodní název použitý v tomto dokumentu se uvádí jako informace pro usnadnění práce uživatelů a neznamená schválení.

Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.

Vysvětlení nezávazného charakteru technických norem, významu specifických termínů a výrazů ISO, které se vztahují k posuzování shody, jakož i informace o tom, jak ISO dodržuje principy Světové obchodní organizace (WTO) týkající se technických překážek obchodu (TBT), jsou uvedeny na tomto odkazu URL: www.iso.org/iso/foreword.html.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISO's adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see      
www.iso.org/iso/foreword .html.

Tento dokument vypracovala technická komise ISO/TC 258 Management projektů, programů a portfolií.

This document was prepared by Technical Committee ISO/TC 258, Project, programme and portfolio management.

Toto první vydání ISO 21502 spolu s ISO 21500:–1) zrušuje a nahrazuje ISO 21500:2012, která byla technicky zrevidována. Hlavní změny ve srovnání s ISO 21500:2012 jsou tyto:

This first edition of ISO 21502, together with ISO 21500:–¹⁾, cancels and replaces ISO 21500:2012, which has been technically revised. The main changes compared with ISO 21500:2012 are as follows:

a)   koncepce managementu projektu byla rozšířena tak, aby zahrnovala dohledové a řídicí činnosti sponzorující organizace, které souvisejí s projektem;

a)   the concept of project management has been expanded to include project-related oversight and direction activities of the sponsoring organization;

b)   byly doplněny informace o tom, jak mohou projekty zajišťovat výsledky a umožňovat realizaci přínosů;

b)   information about how projects can deliver outcomes and enable the realization of benefits has been added;

c)   byla doplněna úvaha o kontextu projektů organizace;

c)   consideration of the organizational context of projects has been added;

d)   byly doplněny popisy dalších rolí a odpovědností v rámci projektu;

d)   descriptions of additional project roles and responsibilities have been added;

e)   byla doplněna nová témata, jako např. vytvoření projektového prostředí, které vede k úspěchu,
životní cykly projektu, rozhodovací body a obvody a další postupy projektu, jako např. management přínosů a řízení změn, odrážející současné
postupy v managementu projektu;

e)   new topics have been added, such as creating a project environment that is conducive to success, project life cycles, decision points and gates, and additional project practices, such as benefits management and change control, to reflect current practices in project management;

f)    byly doplněny předprojektové a poprojektové
činnosti;

f)    pre- and post-project activities have been added;

g)   formát byl změněn z procesního na praktický
a narativní (podrobnosti – viz příloha A).

g)   the format has been changed from process-based to practices and narrative-based (see Annex A for details).

Jakákoliv zpětná vazba nebo otázky týkající se tohoto dokumentu mají být adresovány národnímu normalizačnímu orgánu uživatele. Úplný seznam těchto orgánů lze nalézt na adrese www.iso.org/members.html.

Any feedback or questions on this document should be directed to the user’s national standards body. A complete listing of these bodies can be found at
www.iso.org/members.html.

Úvod

Introduction

Tento dokument poskytuje návod týkající se koncepcí a postupů v managementu projektu, které jsou pro úspěšné provedení projektu důležité a které jej ovlivňují.

This document provides guidance on concepts and practices for project management that are important for and have an impact on a project’s successful delivery.

Cílový okruh čtenářů tohoto dokumentu mimo jiné zahrnuje

The target readership for this document includes, but is not limited to:

a)   výkonné a vyšší vedení, aby lépe pochopili management projektu a získali pomoc při poskytování odpovídající podpory a návodu manažerům projektu a těm osobám, které na projektech pracují;

a)   executive and senior management, to provide a better understanding of project management and to help them to give appropriate support and guidance to project managers and those individuals working on projects;

b)   osoby podílející se na vedení, směrování, zabezpečování, auditu a managementu projektů, jako jsou např. sponzoři projektů, projektové komise, auditoři a manažeři projektů;

b)   individuals involved in the governance, direction, assurance, audit and management of projects, such as project sponsors, project boards, auditors and project managers;

c)   manažery projektů a členy projektového týmu, aby měli společný základ pro pochopení, provádění, porovnávání, hodnocení a komunikaci postupů používaných v jejich projektu;

c)   project managers and project team members, to have a common basis upon which to understand, conduct, compare, evaluate and communicate the practices used on their project;

d)   tvůrce národních norem nebo norem, procesů a metod pro management projektů organizace.

d)   developers of national or organizational project management standards, processes and methods.

Kromě toho může být tento dokument užitečný také pro osoby podílející se na podpoře

In addition, this document can also be useful to individuals involved in supporting:

–    vedení, směrování a managementu portfolií a programů;

–    the governance, direction and management of portfolios and programmes;

–    projektových týmů, programových a projektových kanceláří nebo podobných struktur organizace;

–    project teams, programme and project offices or similar organizational structures;

–    akademického studia managementu projektů,
programů a portfolií;

–    the academic study of project, programme and portfolio management;

–    funkcí souvisejících s managementem projektů, jako např. finance, účetnictví, management lidských zdrojů, obstarávání dodávek a právní služby.

–    functions related to the management of projects, such as finance, accounting, human resource management, procurement and legal.

1 Předmět normy

1 Scope

Tento dokument poskytuje směrnice pro management projektu. Je vhodný pro jakoukoliv organizaci, včetně veřejné, soukromé a charitativní, stejně jako pro jakýkoliv typ projektu, bez ohledu na účel, přístupy k realizaci, použitý model životního cyklu, složitost, velikost, náklady nebo dobu trvání.

This document gives guidelines for project management. It is applicable to any organization, including public, private and charitable, as well as to any type of project, regardless of purpose, delivery approaches, life cycle model used, complexity, size, cost or duration.

POZNÁMKA Přístupem k realizaci může být jakákoliv metoda nebo proces, které jsou vhodné pro daný typ výstupů, např. prediktivní, inkrementální, iterativní, adaptivní nebo hybridní přístupy, včetně aktivních přístupů.

NOTE Delivery approach can be any method or process suited to the type of outputs, such as predictive, incremental, iterative, adaptive or hybrid, including agile approaches.

Tento dokument poskytuje popisy postupů na vysoké úrovni, které jsou považovány za dobře fungující a přinášející dobré výsledky v kontextu managementu projektů. Tento dokument neposkytuje návod k managementu programů nebo portfolií. Témata týkající se obecného managementu jsou řešena pouze v rámci kontextu managementu projektů.

This document provides high-level descriptions of practices that are considered to work well and produce good results within the context of project management. This document does not provide guidance on the management of programmes or portfolios. Topics relating to general management are addressed only within the context of project management.