Obsah

Contents

Strana

Page

Předmluva..................................................................................................................................................................................................... 5

Úvod ............................................................................................................................................................................................................... 6

1......... Předmět normy................................................................................................................................................................................ 7

2......... Citované dokumenty....................................................................................................................................................................... 7

3......... Termíny a definice........................................................................................................................................................................... 7

4......... Koncepce programů a managementu programu..................................................................................................................... 9

4.1...... Obecně.............................................................................................................................................................................................. 9

4.2...... Koncepce programů....................................................................................................................................................................... 9

4.2.1... Obecně.............................................................................................................................................................................................. 9

4.2.2... Charakteristiky programu............................................................................................................................................................ 10

4.2.3... Účel programu............................................................................................................................................................................... 10

4.2.4... Vytvoření programu...................................................................................................................................................................... 10

4.2.5... Slaďování programu..................................................................................................................................................................... 11

4.2.6... Struktura programu....................................................................................................................................................................... 13

4.2.7... Zainteresované strany programu............................................................................................................................................... 13

4.3...... Koncepce managementu programu......................................................................................................................................... 14

4.3.1... Obecně............................................................................................................................................................................................ 14

4.3.2... Management programu............................................................................................................................................................... 14

4.3.3... Účel managementu programu................................................................................................................................................... 15

4.3.4... Životní cyklus programu............................................................................................................................................................... 16

5......... Předpoklady pro management programu................................................................................................................................ 16

5.1...... Obecně............................................................................................................................................................................................ 16

5.2...... Vyhodnocení potřeby managementu programu..................................................................................................................... 16

5.3...... Implementace managementu programu v organizacích...................................................................................................... 17

5.4...... Vedení programů.......................................................................................................................................................................... 18

5.5...... Stanovení rolí a odpovědností v rámci programu................................................................................................................... 18

5.5.1... Obecně............................................................................................................................................................................................ 18

5.5.2... Sponzor programu........................................................................................................................................................................ 18

5.5.3... Manažer programu....................................................................................................................................................................... 19

5.5.4... Tým pro management programu............................................................................................................................................... 19

Foreword................................................................................................................................................................................................... 5

Introduction............................................................................................................................................................................................... 6

1......... Scope............................................................................................................................................................................................ 7

2......... Normative references................................................................................................................................................................ 7

3......... Terms and definitions................................................................................................................................................................ 7

4......... Concepts of programmes and programme management................................................................................................. 9

4.1...... General......................................................................................................................................................................................... 9

4.2...... Concepts of programmes......................................................................................................................................................... 9

4.2.1... General......................................................................................................................................................................................... 9

4.2.2... Programme characteristics..................................................................................................................................................... 10

4.2.3... Purpose of the programme.................................................................................................................................................... 10

4.2.4... Programme establishment..................................................................................................................................................... 10

4.2.5... Programme alignment............................................................................................................................................................ 11

4.2.6... Programme structure............................................................................................................................................................... 13

4.2.7... Programme stakeholders....................................................................................................................................................... 13

4.3...... Concepts of programme management............................................................................................................................... 14

4.3.1... General....................................................................................................................................................................................... 14

4.3.2... Programme management...................................................................................................................................................... 14

4.3.3... Programme management purpose...................................................................................................................................... 15

4.3.4... Programme life cycle............................................................................................................................................................... 16

5......... Prerequisites for programme management....................................................................................................................... 16

5.1...... General....................................................................................................................................................................................... 16

5.2...... Evaluating the need for programme management........................................................................................................... 16

5.3...... Implementing programme management in organizations.............................................................................................. 17

5.4...... Governance of programmes.................................................................................................................................................. 18

5.5...... Establishing programme roles and responsibilities.......................................................................................................... 18

5.5.1... General....................................................................................................................................................................................... 18

5.5.2... Programme sponsor................................................................................................................................................................ 18

5.5.3... Programme manager.............................................................................................................................................................. 19

5.5.4... Programme management team............................................................................................................................................ 19

Strana

Page

6......... Řízení programu............................................................................................................................................................................ 20

6.1...... Obecně............................................................................................................................................................................................ 20

6.2...... Vytvoření programu...................................................................................................................................................................... 20

6.2.1... Obecně............................................................................................................................................................................................ 20

6.2.2... Rámec pro management programu.......................................................................................................................................... 20

6.2.3... Návrh a plánování programu...................................................................................................................................................... 20

6.3...... Integrace programu...................................................................................................................................................................... 20

6.3.1... Obecně............................................................................................................................................................................................ 20

6.3.2... Integrace strategie......................................................................................................................................................................... 21

6.3.3... Integrace požadavků.................................................................................................................................................................... 21

6.3.4... Integrace složek............................................................................................................................................................................. 21

6.3.5... Integrace funkcí............................................................................................................................................................................. 21

6.4...... Postupy managementu programu............................................................................................................................................. 22

6.4.1... Obecně............................................................................................................................................................................................ 22

6.4.2... Management rizik a sporných bodů.......................................................................................................................................... 22

6.4.3... Řízení změn.................................................................................................................................................................................... 22

6.4.4... Management kvality...................................................................................................................................................................... 23

6.4.5... Management zdrojů...................................................................................................................................................................... 23

6.4.6... Management harmonogramu.................................................................................................................................................... 23

6.4.7... Rozpočet a finanční management............................................................................................................................................. 23

6.4.8... Zapojení zainteresovaných stran a předkládání zpráv.......................................................................................................... 23

6.5...... Řízení programu............................................................................................................................................................................ 24

6.6...... Management přínosů................................................................................................................................................................... 24

6.6.1... Obecně............................................................................................................................................................................................ 24

6.6.2... Identifikování a analyzování přínosů......................................................................................................................................... 24

6.6.3... Řízení přínosů................................................................................................................................................................................ 25

6.7...... Ukončení programu...................................................................................................................................................................... 25

Bibliografie.................................................................................................................................................................................................. 26

6......... Managing a programme......................................................................................................................................................... 20

6.1...... General....................................................................................................................................................................................... 20

6.2...... Establishing a programme..................................................................................................................................................... 20

6.2.1... General....................................................................................................................................................................................... 20

6.2.2... Framework for programme management........................................................................................................................... 20

6.2.3... Programme design and planning......................................................................................................................................... 20

6.3...... Programme integration........................................................................................................................................................... 20

6.3.1... General....................................................................................................................................................................................... 20

6.3.2... Strategic integration................................................................................................................................................................. 21

6.3.3... Requirements integration........................................................................................................................................................ 21

6.3.4... Component integration............................................................................................................................................................ 21

6.3.5... Functional integration.............................................................................................................................................................. 21

6.4...... Programme management practices..................................................................................................................................... 22

6.4.1... General....................................................................................................................................................................................... 22

6.4.2... Risk and issue management.................................................................................................................................................. 22

6.4.3... Change control.......................................................................................................................................................................... 22

6.4.4... Quality management............................................................................................................................................................... 23

6.4.5... Resource management........................................................................................................................................................... 23

6.4.6... Schedule management........................................................................................................................................................... 23

6.4.7... Budget and financial management...................................................................................................................................... 23

6.4.8... Stakeholder engagement and reporting.............................................................................................................................. 23

6.5...... Programme control.................................................................................................................................................................. 24

6.6...... Benefit management............................................................................................................................................................... 24

6.6.1... General....................................................................................................................................................................................... 24

6.6.2... Benefit identification and analysis........................................................................................................................................ 24

6.6.3... Benefit control........................................................................................................................................................................... 25

6.7...... Programme closure................................................................................................................................................................. 25

Předmluva

Foreword

ISO (Mezinárodní organizace pro normalizaci) je celo-
světová federace národních normalizačních orgánů (členů ISO). Mezinárodní normy obvykle vypracovávají technické komise ISO. Každý člen ISO, který se zajímá o předmět, pro který byla vytvořena technická komise, má právo být v této technické komisi zastoupen. Práce se zúčastňují také vládní i nevládní mezinárodní orga-
nizace, s nimiž ISO navázala pracovní styk. ISO úzce spolupracuje s Mezinárodní elektrotechnickou komisí (IEC) ve všech záležitostech normalizace v elektro-
technice.

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing Interna-
tional Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

Postupy použité při tvorbě tohoto dokumentu a postupy určené pro jeho další udržování jsou popsány ve směrnicích ISO/IEC, část 1. Zejména se má věnovat pozornost rozdílným schvalovacím kritériím potřebným pro různé druhy dokumentů ISO. Tento dokument byl vypracován v souladu s redakčními pravidly uvedenými ve směrnicích ISO/IEC, část 2 (viz www.iso.org/directives).

The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

Upozorňuje se na možnost, že některé prvky tohoto dokumentu mohou být předmětem patentových práv. ISO nelze činit odpovědnou za identifikaci jakéhokoliv nebo všech patentových práv. Podrobnosti o jakýchkoliv patentových právech identifikovaných během přípravy tohoto dokumentu budou uvedeny v úvodu a/nebo v seznamu patentových prohlášení obdržených ISO (viz www.iso.org/patents).

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).

Jakýkoliv obchodní název použitý v tomto dokumentu se uvádí jako informace pro usnadnění práce uživatelů a neznamená schválení.

Any trade name used in this document is information given for the convenience of users and does not con-
stitute an endorsement.

Vysvětlení nezávazného charakteru technických norem, významu specifických termínů a výrazů ISO, které se vztahují k posuzování shody, jakož i informace o tom, jak ISO dodržuje principy Světové obchodní organizace (WTO) týkající se technických překážek obchodu (TBT), jsou uvedeny na tomto odkazu URL:           
www.iso.org/iso/foreword.html.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO’s adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.

Tento dokument vypracovala technická komise ISO/TC 258 Management projektů, programů a portfolií.

This document was prepared by Technical Committee ISO/TC 258, Project, programme and portfolio man-
agement.

Toto druhé vydání zrušuje a nahrazuje první vydání (ISO 21503:2017), které bylo technicky zrevidováno. Hlavní změny jsou tyto:

This second edition cancels and replaces the first
edition (ISO 21503:2017), which has been technically revised. The main changes are as follows:

–   termíny a definice, obrázky a text byly sladěny s ISO 21500:2021 a ISO 21502:2020.

–   terms and definitions, figures and the text have been aligned with ISO 21500:2021 and        
ISO 21502:2020.

Jakákoliv zpětná vazba nebo otázky týkající se tohoto dokumentu mají být adresovány národnímu normali-
začnímu orgánu uživatele. Úplný seznam těchto or-
gánů lze nalézt na adrese www.iso.org/members.html.

Any feedback or questions on this document should be directed to the user’s national standards body. A com-
plete listing of these bodies can be found at    
www.iso.org/members.html.

Úvod

Introduction

Tento dokument poskytuje návod týkající se koncepcí, předpokladů a postupů managementu programů, které jsou důležité pro průběh a věcné plnění programů a které jej ovlivňují.

This document provides guidance on concepts, pre-
requisites and practices of programme management that is important for, and has an impact on, the performance of programmes.

Tento dokument je určen pro

This document is intended for use by:

–    výkonné a vyšší vedení a pro osoby, které se podí-
lejí na sponzorování programů;

–    executive and senior management and those indi-
viduals involved in the sponsorship of programmes;

–    osoby, které programy řídí a účastní se jich;

–    individuals managing and participating in pro-
grammes;

–    tvůrce národních norem nebo norem organizace;

–    developers of national or organizational standards;

–    tvůrce metod a procesů managementu programů.

–    developers of programme management methods and processes.

Tento dokument lze přizpůsobit potřebám každé orga-
nizace nebo osoby tak, aby mohly lépe uplatňovat kon-
cepce, předpoklady a postupy managementu programů.

This document can be tailored to meet the needs of any organization or individual, so that they can better apply concepts, prerequisites and practices of pro-
gramme management.

1 Předmět normy

1 Scope

Tento dokument poskytuje návod k managementu programů. Je vhodný pro jakýkoliv typ organizace, včetně veřejné nebo soukromé, a pro jakoukoliv velikost nebo odvětví a také pro jakýkoliv typ programu z hlediska jeho složitosti.

This document gives guidance on programme man-
agement. It is applicable to any type of organization
including public or private and any size or sector, as well as any type of programme in terms of complexity.

Tento dokument poskytuje na vysoké úrovni popisy příslušných termínů, definic, koncepcí, předpokladů a postupů, včetně rolí a odpovědností, které tvoří osvědčené postupy v managementu programů. Nepo-
skytuje návod k procesům, metodám a nástrojům.

This document provides high-level descriptions of
relevant terms, definitions, concepts, prerequisites and practices, including roles and responsibilities that form good practice in programme management. It does not provide guidance on processes, methods and tools.